Customer Service

 

About Gift Horse Saddlery
We are a full-service tack store specializing in Hunter/Jumper, Dressage, and Eventing disciplines. In addition to carrying the most popular brands, we are proud to offer a selection of quality products at multiple price points for our customers. If we don’t have it in the store, we’re happy to special order it for you. We also carry a range of consignment saddles that can be shipped for trial within the US.

Saddle Trial Policy
We send our new and used saddles out locally on a three day trial that gives you and your horse a chance to see how the saddles feel and fit.

Out of state? We’ll be happy to send you any of our saddles to try. We ask that you pay for the saddle and the shipping before it leaves our store. If you love it, you keep it. If you find it is not the right saddle for you, ship it back after 7 days. We will refund the amount of the saddle after it has arrived in our store and we have checked to make sure it is in the same condition as it was when it left us. You will be responsible for the return shipping.

Returns and Exchanges Policy
We will happily refund new and unaltered merchandise for 30 days with your original receipt. After 30 days or without a receipt, we are happy to exchange or give you a store credit.

Have a problem with a purchase? Please let us know! If you have an item that is defective, please wash it and bring it in so we can see it!